Shipping Policy
NEXO Timepieces
Last updated: October 22, 2026
At NEXO Timepieces, every watch is treated with the care and attention it deserves. We understand that purchasing a luxury timepiece requires confidence not only in the watch itself, but also in its safe delivery.
Packaging and Insurance
All purchased timepieces are carefully packaged and shipped fully insured through an appropriate courier service.
Our packaging is designed to protect the watch and its accompanying accessories during transportation.
Shipping Costs
Shipping is included with all watch purchases unless different arrangements are expressly agreed upon before the transaction.
Shipment and Delivery
Orders are prepared for shipment after payment has been received and cleared.
Shipment arrangements and anticipated dispatch dates are communicated to the buyer. Tracking information is provided when available.
Deliveries generally require a signature or another secure delivery arrangement.
Delivery estimates provided by shipping carriers are estimates and may be affected by circumstances beyond NEXO's control.
If shipment cannot occur within the agreed period, NEXO will contact the buyer and provide the appropriate options for consenting to a delay or receiving a refund, as required by applicable law.
International Shipping
International shipments may be considered by prior arrangement.
Any applicable shipping requirements, insurance arrangements, import duties, customs charges, or taxes will be discussed before the transaction is finalized.
Shipping Concerns
If a shipment appears damaged, is missing, or arrives with an apparent discrepancy, please contact NEXO promptly.
We will assist in investigating the matter and coordinating with the shipping provider as appropriate.
Contact
NEXO Timepieces
WhatsApp Business: +1 (865) 300-5781